Last updated: 2026-06-22

This document applies to every AI Twin deployed by People Heart Business AB through the chat platform chosen by your organisation (for example, “AI‑Fredrik” or “AI‑Anna”).

 

1. ACCEPTANCE OF TERMS

Before you can send your first message, you will be asked to confirm that you have read and agree to these Terms — for example by pressing an “I understand” button in the onboarding flow. If you do not agree, do not use the Service.

 

2. THE SERVICE

The AI Twin is a conversational AI that provides information and advisory dialogue drawing on company knowledge, insights about the individual the AI Twin represents (the “Represented Individual”), and the user’s own input. Responses may be inaccurate, incomplete, or out of date and should not be relied upon as professional, legal, medical, or financial advice.

Outputs have no legal or binding effect on your employer’s operations. They are suggestions only.

 

3. ELIGIBILITY AND ACCESS

The Service is intended for employees aged 18 or over at companies that have contracted with People Heart Business AB, who access it through the chat platform chosen by their organisation. You must have a valid account on that platform to use the Service. By using the Service, you confirm that you meet these requirements.

 

4. PERMITTED USE

You may use the Service solely for lawful, work‑related purposes. You must not:

• Upload illegal, defamatory, or infringing content.
• Upload or share proprietary, confidential, or trade‑secret information belonging to your employer or any third party without proper authorisation.
• Attempt to reverse‑engineer, scrape, or probe the Service or underlying models.
• Use the Service to create or distribute malicious software, spam, or disinformation.
• Share health‑related or other sensitive personal data in the chat.
• Use the AI Twin to speak on behalf of the Represented Individual or the company in public channels without prior approval.
• Attempt to manipulate, deceive, or prompt-inject the AI Twin into acting outside its intended scope, or to impersonate the Represented Individual in an unauthorised context.

 

5. PRIVACY AND DATA PROCESSING

People Heart Business AB provides the AI Twin on behalf of your employer, who has commissioned the Service. People Heart Business operates certain aspects of the Service for its own account.

Full details of how your personal data is handled — including your rights — are set out in the People Heart Business Privacy Policy: https://peopleheartbusiness.com/privacy-policy/. By using the Service you confirm you have read it.

 

6. USER CONTENT AND LICENCE

You retain ownership of the messages you submit. You grant People Heart Business AB a royalty‑free licence to use that content solely to operate the Service and generate de‑identified, aggregate usage reports for your employer.

People Heart Business AB retains all rights to the underlying AI models and system prompts.

 

7. INTELLECTUAL PROPERTY

All trademarks, logos, and system materials belong to People Heart Business AB or its licensors. No rights are granted except as expressly stated in these Terms.

 

8. DISCLAIMERS

The Service is provided “as is” without warranties of any kind. We do not warrant that the Service will be uninterrupted, secure, or error‑free, or that outputs will be accurate or meet your expectations.

We do not guarantee that the underlying knowledge base is current; it is deliberately static unless your employer updates it.

 

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, People Heart Business AB shall not be liable for any direct, indirect, incidental, special, or consequential damages, or for any loss of profits, data, or business arising out of or related to the Service — except where the damage results from (i) gross negligence, (ii) wilful misconduct or fraud, or (iii) a breach of data-privacy or intellectual-property obligations. In all other circumstances our liability is excluded.

Nothing in these Terms limits or excludes liability that cannot lawfully be excluded, including under the GDPR.

 

10. TERMINATION

You may stop using the Service at any time by uninstalling the AI Twin. Your data will be deleted in accordance with our Privacy Policy.

We may suspend or terminate your access immediately if you breach these Terms or if required by law.

If your employer or the Represented Individual deactivates the AI Twin, your access ends within 7 days. The same 30‑day deletion timeline applies.

 

11. CHANGES TO THESE TERMS

We may modify these Terms from time to time. We will notify you inside the AI Twin chat at least 14 days before changes take effect. If any change requires your consent, we will ask for it separately rather than relying on continued use. If you do not wish to accept the revised Terms, uninstall the Service before the effective date.

 

12. SERVICE PROVIDERS

We use third-party service providers to operate the Service. Details of the providers we use and how they handle data are set out in our Privacy Policy.

 

13. GOVERNING LAW AND VENUE

These Terms are governed by Swedish law. Any disputes shall be resolved exclusively by the courts of Stockholm, Sweden.

 

14. CONTACT

Questions about these Terms or the Service: hello@peopleheartbusiness.com.

 

People Heart Business AB

Org. no. 556862‑7490

Slottsvägen 99, 183 52 Täby, Sweden

Contact: hello@peopleheartbusiness.com